MN CIS Help desk manual
Aim
The aim of the project is to set down in writing basic procedures for running a MN Help Desk during either real operations or exercises in a multinational environment. Throughout the manual the definition of CIS help desk is given along with details on its proposed organization and on the background and expertise of the personnel manning it. The information flow with other entities in within the DOB is clearly described as well and procedures as to how to deal with failures are also provided. Forms and drawings are eventually attached to the manual
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MN CIS Help desk Manual
The MN CIS Help Desk Manual is to be used as a reference for the organization and the management of a multinational Help Desk during either real operations or exercises involving more than one nation (not necessarily belonging to the EAG).
Because of this, it must not be considered as a “static” document but as a “living” one, to be adapted as appropriate according to the current scenario.
The document is divided into the following chapters:
- Chapter 1 : Definitions, in which the meaning of the key words used throughout the document is explained;
- Chapter 2 : Duties and Responsibilities, in which the related duties and responsibilities are detailed;
- Chapter 3 : Position in the C2 Chain, dealing with the relations with higher and lower echelons within the J6;
- Chapter 4 : Composition of the Help Desk, providing information about its manning;
- Chapter 5 : Procedure for dealing with failures, explaining the way to perform failures troubleshooting.
The manual is available at the following hyperlink (user id and password are requested):
